Pre-orders
Release dates of products are to be considered an estimate and may change by days or even weeks in rare cases. Delays, product allocation issues, and any situation we are unable to control may result in a reduction or cancellation of a pre-order. In the rare of event of your pre-order being cancelled, JAKL KIDS will refund 100% of the purchase price. If the price of a pre-ordered item is lowered before the release date, JAKL KIDS will refund the difference in price between the original pre-order price paid and the lower amount. Price increases due to additional charges at the distribution level or any other charges, tariffs, taxes and/or duties that may increase the cost of an item may cause an increase in the sale price and additional payment may be required if you still wish to purchase the pre-ordered item. Please note that these cases are extremely rare. If you prefer not to pay the difference and no longer wish to purchase the item JAKL KIDS will happily offer a full refund.
Pre-order Cancellations
Any cancellation of Pre-ordered items, regardless of the reason, will be subject to a 8% fee to cover processing fee’s paid by JAKL KIDS.
Shipping Date of Pre-orders
Pre-ordered items will ship no earlier than the official public release date. Current release dates may change for any reason and JAKL KIDS will not be held liable for any change in a product release date. If you wish to have your product on the release date, you may choose to pick up in-store instead at time of checkout.
Shipping Policy
JAKL KIDS RESERVE THE RIGHT TO CANCEL AN ORDER FOR ANY REASON. IF WE DO, YOU WILL RECEIVE A FULL REFUND. By completing a purchase you are in agreement with all the terms, conditions and policies as stated on this page and on any other page of JAKL KIDS website (www.JAKLKIDS.ca).
JAKL KIDS offers shipping within Canada (excluding Nunavut, Northwest Territories and Yukon) on all orders for a fee. Orders typically ship via Canada Post Expediated Parcel within 3 business days of receiving your order and cleared payment. Shipments will typically arrive 3-5 business days after being shipped. Oversized and heavy items may have additional cost or may not be available for shipping and must be picked up in store.
Please be aware that if your order contains multiple items, they may not all ship together or at the exact same time.
JAKL KIDS is not liable for any product(s) purchased online that are stolen, misplaced, lost in transit, not received due to customer entering incorrect or incomplete address, damaged during shipping, or not received by the customer for any other reason. Small Tears, Scuffs, bends and creases due to the shipping process is normal and will not be grounds for compensation of any kind. All our products are thoroughly inspected and packaged with care however we can not control the handling of an order once it is in transport. If your order is returned due to an error with the address supplied at the time an order was placed, any shipping costs and costs to reship are the responsibility of the customer.
JAKL KIDS will not be responsible for any duties, customs, taxes or any other monetary cost incurred by the customer as a result of shipping or making a purchase.
$16.95 Standard Shipping on orders
$16.95 Expedited Parcel shipping for an order of regular priced merchandise. Shipping address must be within Canada (we do not ship to Nunavut, Northwest Territories and Yukon).
Oversized Shipping on orders
Large, heavy, sale and high value items may be subject to an additional "Oversized" charge. All shipping costs will be shown at time of checkout.
Oversized, Heavy and Remote Location Orders
Please note that under certain circumstances there may be additional shipping charges that must be paid for by the customer. Should a situation arise where there are additional shipping charges, we will contact the customer at which point the charges can paid or the order may be cancelled at the customers request.
JAKL KIDS does not ship to Nunavut, Northwest Territories or Yukon.
Damaged Items
In the unfortunate event that you receive any damaged items in your parcel, please contact us by email or call us at (519) 288-5437 with your order number and a description of the problem. Please also provide a photo of your package clearly showing damaged area. If the parcel you receive is damaged, we will assist where possible to try and have the customer reimbursed by the carrier.
TCG/Card Singles Shipping
TCG/Card Singles shipping for an order containing Single Cards only. $1.95 shipping Canada Post Lettermail with no tracking or insurance (LETTER MAIL SHIPPING IS AT CUSTOMERS RISK, SALE IS FINAL, NO REFUNDS). $8.95 shipping Registered Mail includes tracking and insurance.
Orders Containing Pre-ordered Items
Any order placed containing Pre-order items will be held and shipped together, no earlier than the Pre-ordered items release date. If you wish to receive currently available items sooner, please order Pre-order items on a separate order.
In-Store Pick Up
JAKL KIDS offers in-store pick up with no minimum purchase required. In-stock items are typically ready for pickup within 1 to 24 business hours but please wait until you receive your "ready for pick up" email before arriving to pick up your purchase. Please ensure to check your junk or spam folders if you have not received an email within 24 business hours.